FAQs

You can discover premium items from our brand through: 1. Browsing. Upon reaching our site, you can easily browse all the product categories and even filter all the items depending on your preference. 2. Searching. If you’re looking for a specific item, you can click on the search button you can find on top of the website and type in a product name, category, or style code to see the options available. Once you’ve found something you like, place it on your cart so you can browse for more or proceed to check-out. On the check-out page, input all the necessary details such as name, address, and payment method. If the payment has been authorized, we will send you an e-mail to the one you provided about all your order details and the tracking link.

We accept the following payment method for your purchases: Major Credit Cards: Visa, Mastercard and American Express Payment Systems: Paypal and Paymentwall (JCB, Hipercard, UnionPay, Samsung Pay, Swed)

Your online security is also our priority, that’s why we use a system with high safety standards on data management so you can be assured while you shop with us.

We're sorry to inform you that confirmed orders with us will not be possible for changes or cancellations. But, if you need assistance with your order, please don't hesitate to contact our Customer Service team immediately.

Yes, we do. Our discounts can be through codes or prices already marked down.

Of course. You can avail discounts through codes on the website or items with marked down prices. Be the first to know our deals by following our social media accounts and checking our website occasionally.

Unfortunately, we don’t. We’ll make sure this option will be available upon check-out once we already offer the service.

All items bought from https://louisferaud.me/ and official stores also listed here in our website are guaranteed authentic and of high quality. You may contact our Customer Service team for specific information on this. Please be aware that Louis Feraud does not sell merchandise through individuals, third-party websites, or unauthorized retail locations.